btx365 Privacy Policy

1. Personal Data We Collect

1.1 Registration Data

When you create a btx365 account, we collect the personal information you submit during the registration process. This includes your full legal name, date of birth, email address, mobile phone number (including the network operator, e.g., Grameenphone, Robi, Banglalink), and a username of your choosing. You may also be asked to provide your residential address, including division (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh) and district. This information is required to verify your identity, comply with age-restriction requirements (21+), and operate your account.

1.2 Identity Verification (KYC) Data

To comply with our Know Your Customer (KYC) obligations and to protect against fraud and money laundering, btx365 may request identity verification documents at any stage of the account lifecycle. Such documents may include:

• A government-issued photo identity document such as a Bangladesh National Identity Card (NID), passport, or driving licence.
• Proof of residential address: a utility bill, bank statement, or official correspondence issued within the last three months, showing your name and address.
• Proof of payment method: a screenshot or confirmation showing that your bKash, Nagad, Rocket, Upay, or bank account is registered in your own name.
• A selfie or live photograph for facial verification purposes, where required by our verification process.

KYC documents are stored securely and used exclusively for the purposes of identity verification and fraud prevention. They are not shared with third parties beyond our regulated KYC verification service provider.

1.3 Transaction and Financial Data

Every deposit, withdrawal, bonus credit, and bet placed on btx365 generates a transaction record. We store the amount (in Bangladeshi Taka), the payment method used (e.g., bKash mobile number, Nagad account reference, bank account name), the date and time (Bangladesh Standard Time, UTC+6), and the outcome of each transaction. We do not store full payment card numbers — card data is tokenised by our payment processor and we retain only the last four digits and card type for reference purposes.

1.4 Technical and Device Data

When you access btx365, our servers automatically collect certain technical information from your device and browser. This includes your IP address, device type and model, operating system version, mobile network details, browser type and version, screen resolution, and the pages you visit within the platform along with timestamps. This data is used to maintain platform security, detect fraud, diagnose technical issues, and improve overall user experience for players across Bangladesh.

1.5 Cookies and Tracking Technologies

btx365 uses cookies and similar tracking technologies (including local storage and session tokens) on its website. We use three categories of cookies: (a) strictly necessary cookies, which are essential for the platform to function and cannot be disabled; (b) analytical cookies, which help us understand how players interact with btx365 so we can improve the service; and (c) functional cookies, which remember your preferences such as language settings and session state. We do not use third-party advertising or retargeting cookies. You may clear cookies via your browser settings at any time, though doing so may affect the functionality of certain platform features.

1.6 Communications Data

When you contact the btx365 support team via email at [email protected] or through any in-platform messaging feature, we retain a record of the content of that communication and associated metadata (sender details, date, and subject matter). This allows us to track the resolution of your query and maintain quality assurance on our support service. We may also retain records of promotional communications we send to you, and your preferences regarding those communications.

2. How We Use Your Personal Data

btx365 processes your personal data only for specific, legitimate purposes. The table below summarises the primary purposes for which we use your data and the legal basis for each:

2.1 Responsible Gaming Use

btx365 may use your account activity data — including deposit frequency, session duration, betting patterns, and customer support history — to identify potential signs of problem gambling. Where our responsible gaming monitoring system flags an account as potentially at risk, we may proactively reach out to offer support tools such as deposit limits, cooling-off periods, or self-exclusion. This processing is carried out in your interest and in fulfilment of our duty of care as a responsible gaming operator.

2.2 Marketing Communications

With your explicit consent at the time of registration or in your account settings, btx365 may send you promotional communications about new games, bonus offers, cricket betting events (BPL, IPL, T20 World Cup), and seasonal promotions such as Eid specials or Pohela Boishakh offers. You may withdraw your consent and opt out of marketing communications at any time by contacting support at [email protected]. Withdrawal of marketing consent does not affect the lawfulness of processing carried out prior to withdrawal.

3. When and With Whom We Share Your Data

3.1 Payment Service Providers

To process your deposits and withdrawals, btx365 shares necessary transaction data with our payment processing partners. These currently include mobile financial services such as bKash, Nagad, Rocket, and Upay, as well as banking partners including Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank, and international card schemes via Visa and Mastercard. Each payment partner receives only the minimum data necessary to process the relevant transaction and is bound by its own regulatory obligations and confidentiality requirements.

3.2 Game Technology Providers

The games available on btx365 are powered by third-party studios including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe, among others. When you play a game, technical session data (such as your player session ID, game round data, and bet amounts) is transmitted to the relevant game provider in order to deliver the game experience and settle results correctly. Game providers do not receive your full name, contact details, or payment information.

3.3 Identity Verification Partners

btx365 uses a regulated third-party KYC verification service to process identity documents submitted by players. This partner receives the documents and data you submit for KYC purposes and returns a verification outcome to btx365. The KYC partner is contractually prohibited from using your data for any purpose other than completing the verification check on our behalf.

3.4 Legal and Regulatory Disclosure

btx365 may disclose your personal data to law enforcement agencies, financial intelligence units, or other regulatory bodies where we are legally required to do so — for example, in connection with an investigation into suspected money laundering, fraud, or underage gambling. Such disclosures will be made only to the extent required by applicable law and will be documented internally.

4. Data Retention

btx365 retains personal data only for as long as it is needed to fulfil the purposes for which it was collected, or as required by applicable legal obligations. Our standard retention periods are as follows:

• Active account data (registration details, transaction history, game history): retained for the duration of your account and for five years following account closure.
• KYC identity documents: retained for five years following account closure, in accordance with anti-money laundering record-keeping requirements.
• Customer support communications: retained for two years from the date of the most recent interaction.
• Technical logs and IP address records: retained for 12 months from the date of generation, unless retained longer in connection with a security investigation.
• Marketing consent records: retained for the duration of your active marketing subscription plus three years thereafter, as evidence of consent.

When the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be associated with any individual. Anonymised, aggregated data (e.g., statistical reports on platform usage) may be retained indefinitely as it no longer constitutes personal data.

5. Your Data Rights

As a btx365 player, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request". We will respond within 30 days of receiving a valid request.

5.1 Right of Access

You have the right to request a copy of all personal data we hold about you. We will provide this in a structured, commonly used format. There is no charge for a reasonable access request.

5.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. Minor details such as a change of mobile number or residential address can often be updated directly through your account settings.

5.3 Right to Erasure

You may request that btx365 delete your personal data in certain circumstances — for example, if you close your account and there is no legal obligation requiring us to retain the data. Please note that erasure requests cannot be fulfilled where we are required by law to retain the data, such as KYC records and transaction history under anti-money laundering regulations.

5.4 Right to Restrict Processing

You may request that btx365 restrict the processing of your data in specific circumstances, such as while the accuracy of the data is being contested or while an objection to processing is being considered. During a restriction, we will continue to store your data but will not actively process it beyond what is legally required.

5.5 Right to Data Portability

Where processing is based on your consent or on contract performance, you have the right to receive your personal data in a machine-readable format (e.g., CSV or JSON) so that you can transfer it to another service provider if you choose.

5.6 Right to Object

You have the right to object to the processing of your data on the basis of legitimate interest, including for responsible gaming monitoring purposes. You also have an absolute right to object to the use of your data for direct marketing at any time, with immediate effect.

6. How We Protect Your Data

btx365 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security practices include:

• TLS/SSL encryption for all data transmitted between your device and the btx365 servers, including login sessions, deposit flows, and account management actions.
• Encrypted storage of passwords using industry-standard hashing algorithms. btx365 staff cannot view your plain-text password.
• Access controls ensuring that personal data is accessible only to btx365 personnel who require it to perform their specific job function.
• Regular security assessments and penetration testing of the btx365 platform and underlying infrastructure.
• Automatic session expiry and re-authentication requirements after periods of inactivity, reducing the risk of unauthorised access on shared or unattended devices.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, btx365 will notify affected players without undue delay and will take all reasonable steps to contain and remediate the breach.

7. Minors and Age Restriction

The btx365 platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from any individual under the age of 21. If we discover or are informed that a person under the age of 21 has registered an account or submitted personal data, we will immediately suspend the account, delete the associated data, and refund any real-money balance to the payment method from which it originated.

If you are a parent or guardian and believe that a person under 21 in your care has registered an account with btx365, please contact us immediately at [email protected]. We take underage gambling extremely seriously and will act swiftly on any such report.

8. Updates to This Privacy Policy

btx365 may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or applicable legal requirements. When we make a material change to this Policy, we will update the "Last Updated" date at the top of this page and, where the change significantly affects your rights, we will notify you directly via the email address registered to your account.

We encourage you to review this Policy periodically. Your continued use of the btx365 platform after any update to this Policy constitutes your acceptance of the revised terms. If you do not agree with a material change, you should stop using the Service and contact us to close your account.